Refund policy
Return and Refund Policy
RETURN & REFUND POLICY
Thank you for shopping with Soul Archive Room. Each CD is manufactured on demand especially for your order, so please review our policy below.
Made-to-Order Products
All physical CDs are produced individually when you place your order. Because each item is custom-manufactured, we are unable to accept returns or exchanges for reasons such as change of mind.
Damaged or Defective Items
If your CD arrives damaged, defective, or fails to play properly, we will gladly send a free replacement or issue a full refund. To request a replacement or refund:
- Contact us at 'soularchiveroom@gmail.com' within 30 days of delivery.
- Include your order number and a photo of the damaged item or packaging.
- We will respond within 2 business days with a resolution.
You do not need to return the damaged item unless we specifically request it.
Wrong or Missing Items
If you received the wrong item, or your package is missing an item, contact us at [SUPPORT EMAIL] within 30 days of delivery and we will make it right at no cost to you.
Lost Packages
If your tracking shows no movement for 15 days (domestic) or 30 days (international), contact us and we will send a replacement or issue a refund.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Questions?
Email us at 'soularchiveroom@gmail.com' — we're happy to help.